medali303 Casino & Sportsbook Terms

We at medali303 operate a platform offering live-dealer tables, slot games, and sportsbook markets. Our terms set out the conditions under which you access our services, manage your account, deposit and withdraw funds, and participate in our games.

These terms apply to all users of medali303. By registering an account, you agree to comply with these conditions. We enforce them consistently to protect both our users and our platform. If you have questions about any term, our support team is available via live chat, email, and phone in Indonesian and English.

Our services are available only where local law permits. Users are responsible for verifying that their access and use comply with their own jurisdiction's regulations. We do not offer our services in jurisdictions where online gaming is prohibited.

Account Opening and User Responsibilities

When you join medali303, you provide your full name, date of birth, email, phone number, and residential address. We require identity verification before your first withdrawal. You must upload a government-issued ID (KTP, passport, or driver's license) and a recent address document (utility bill, bank statement, or rental agreement). Our verification team processes documents during standard business hours.

You are responsible for keeping your login credentials confidential. We do not share your password with anyone, and we recommend you do not share it either. If you suspect unauthorized access to your account, contact our support team immediately. We can freeze your account pending investigation and help you recover access through identity verification.

You must be of legal age in your jurisdiction to use medali303. You agree not to use our platform for money laundering, fraud, or any illegal activity. We reserve the right to suspend or close accounts that violate these conditions.

Deposits and withdrawals on medali303

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfer (mobile banking, local payment, online payment, e-wallet). Deposits are instant or near-instant depending on your payment provider. We do not charge deposit fees. Your balance updates immediately, and you can start playing our live-dealer tables, slots, or sportsbook markets.

Withdrawals follow the same payment channels. You request a withdrawal, select your amount and payment method, and confirm. We verify your account status and process the transaction. Funds return to your original payment source. Withdrawal processing follows your bank's standard settlement window — typically a few minutes for e-wallets and up to one business day for bank transfers.

We reserve the right to refuse a withdrawal if we suspect fraud or money laundering. In such cases, we will contact you to clarify the transaction. Legitimate withdrawals are processed without delay.

Bonus terms and conditions

We may offer promotional bonuses to new or existing users. Any bonus offer includes specific terms — such as minimum deposit requirements, playthrough conditions, or game restrictions. We communicate these terms clearly when you claim a bonus. Bonuses are subject to our approval and may be withdrawn if you violate our terms.

Bonus funds are separate from your cash balance. You must meet the playthrough requirement before converting bonus funds to cash. If you withdraw before meeting the requirement, any remaining bonus is forfeited.

Our medali303 Game Rules and Dispute Resolution

Our live-dealer games (blackjack, roulette, baccarat, Dragon Tiger, Sic Bo) are broadcast in real time from professional studios. Dealers follow standard rules for each game, and outcomes are determined by physical card draws or wheel spins — not software. Our sportsbook markets cover Liga 1, Piala AFF, Champions League, Premier League, MotoGP, and other tournaments. Odds are set by our trading team and may change before you place a bet.

Our slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) use certified random-number generators. Each spin is independent — previous results do not influence future outcomes. We display the RTP (return-to-player percentage) and volatility for each slot so you understand the game's risk profile.

We enforce fair play across all medali303 games — live dealers, slots, and sportsbook markets operate under transparent rules.

Dispute resolution and complaints

If you believe an error has occurred in a game outcome or your account balance, contact our support team immediately. We investigate all complaints and respond within standard business hours. If we find an error, we correct your balance. If we find no error, we explain our findings clearly.

We maintain detailed records of all transactions, game outcomes, and account activity. These records are available to you upon request and are used to resolve disputes fairly. If you remain unsatisfied after our investigation, you may escalate your complaint to our management team.

Data protection and privacy

We protect your personal data using industry-standard encryption and security practices. Your identity documents, payment information, and account activity are stored securely and accessed only by authorized staff. We do not share your data with third parties except as required by law or to process your payments.

Our privacy policy details how we collect, use, and protect your information. By using medali303, you consent to our data practices as outlined in that policy.

Limitation of liability

We provide medali303 "as is" without warranties of any kind. We are not liable for indirect, incidental, or consequential damages arising from your use of our platform. Our liability is limited to the amount you have deposited on medali303.

We are not responsible for technical failures, internet outages, or third-party payment processor errors that prevent you from accessing our platform or completing transactions. We make reasonable efforts to maintain service availability, but we cannot guarantee uninterrupted access.

Jurisdiction and governing law

Our services are available only where local law permits. Users are responsible for verifying compliance with their own jurisdiction's regulations. We do not offer our services in jurisdictions where online gaming is prohibited. Any disputes arising from your use of medali303 are governed by the laws of the jurisdiction where our platform operates.

If you have questions about these terms or our policies, contact our support team. We are available via live chat, email, and phone in Indonesian and English during standard business hours. Thank you for using medali303.